Troubleshooting FAQ



What do I do if I forget my login and/or password?
I keep logging in, but it still says that I need to login, what do I do?

I put in my logo and it is not working, what is wrong?

My logo is not centered, what do I do?

What do I do if I click on the Blue Boxes and the page looks like the picture below?

What do I do if I forget my login and/or password?

If you forget your password you can use the hint button to get a clue of what your password is. If that doesn't work or you forget your login, give us a call at 1-888-475-5353 and a representative will be happy to assist you.


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I keep logging in, but it still says that I need to login, what do I do?

First check to see that you are using the correct email address and password. Passwords are case sensitive.

This problem can also be caused by cookies in your computer. Computers use cookies to reload previously viewed pages quicker. Sometimes the cookies become hung up in your computer causing login problems. If you delete the cookies, it usually solves the problem.

To delete cookies, there is a "Tools" section at the top of your browser page.

Click on "Tools" and then click on "Internet Options". In the area marked "Browsing History" click on "Delete", then click on "Delete" next to Cookies. Now, close the drop down and reopen the website and login. This should correct any cookie issue.

If you still have problems logging in, give us a call at 1-888-475-5353.


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I put in my logo and it is not working, what is wrong?

You may not have the right kind of image file in place. There are only certain file types that are compatible. Your company logo needs to be either a JPEG., GIF., TIF., PNG., or BMP file. If you use a PDF or a DOC file the logo will cause problems to your logo.


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My logo is not centered, what do I do?

You need to resize your image. If your logo is off to the left side of the program, then your logo image is too small. If your logo image is off to the right side of the program then your logo is too big. If you are still having a problem give us a call at 1-888-475-5353 for assistance.


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What do I do if I click on the Blue Boxes and the page looks like the picture below?

If you click on the Blue Boxes and the page looks like the picture below, it likely means that you don't have the right kind of file in the logo section. Your Company Logo needs to be a JPEG, GIF, TIF, PNG, or BMP file. To fix the problem, go to your Company Profile on the MyUSC page and upload a new logo with the correct file type. If you still have a problem after changing your logo, give us a call at 1-888-475-5353 and someone will be happy to assist you.


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